Rubbish Clearance Bermondsey Privacy Policy

This Privacy Policy explains how Rubbish Clearance Bermondsey collects, uses and protects your personal data. It applies to all Rubbish Clearance Bermondsey customers and prospective customers within our service area, including anyone who contacts us to request information, quotes or services.

Who We Are

Rubbish Clearance Bermondsey is a rubbish removal and waste clearance service operating in the Bermondsey area and surrounding neighbourhoods. For the purposes of data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018, Rubbish Clearance Bermondsey is the data controller in respect of the personal data described in this Privacy Policy.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us. The data we may collect includes:

Contact details such as your name, address, email address and telephone number when you request a quote, make a booking or contact us with a query.

Service information such as property access details, preferred dates and times, description of rubbish to be cleared, images you send us to help with quotations, and any special instructions related to the service.

Payment information such as payment method, partial payment details and transaction records. We do not store full card details, but we may retain references and confirmations provided by payment processors for accounting and audit purposes.

Communication data such as information included in emails, phone calls, text messages, contact forms and any feedback or complaints you provide to us.

Technical and usage data such as your IP address, browser type and basic usage information about how you interact with our website, when applicable, collected through standard server logs or basic analytics tools.

How We Collect Your Data

We collect personal data directly from you when you contact us by phone, email, text message or through any enquiry form. We may also collect data when you interact with us on social media, leave reviews about our services or respond to our surveys.

In some cases, we may receive your information from third parties, for example if another person books a service on your behalf or if we work with referral partners who pass your details to us with your permission.

Lawful Bases for Processing

We only process your personal data when we have a lawful basis to do so under data protection law. The main lawful bases we rely on are:

Contract: We use your personal data to provide our services to you, including handling enquiries, issuing quotations, confirming bookings, performing rubbish clearance and processing payments. Without this data we would not be able to enter into or fulfil our contract with you.

Legal obligation: We may process your data when we need to comply with our legal and regulatory obligations, for example tax, accounting and waste management regulations, and to maintain accurate business records.

Legitimate interests: We may process your data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This can include managing and improving our services, responding to your queries, training staff, preventing fraud and maintaining security.

Consent: In limited cases, we may ask for your consent to use your data for specific purposes, such as sending certain types of marketing communications. Where we rely on consent, you have the right to withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide rubbish clearance services, including arranging visits, managing access to your property, removing waste and confirming completion of work.

To respond to your enquiries and provide quotes tailored to your circumstances.

To manage bookings, process payments and issue invoices, receipts and statements.

To manage our relationship with you, including handling feedback, complaints, refunds and any follow up work.

To operate, maintain and improve our website, services and internal systems.

To comply with legal and regulatory requirements, including record keeping, tax obligations, waste transfer documentation and responding to lawful requests from authorities.

To send you information about our services that may be of interest to you, where permitted by law and subject to your communication preferences.

Data Sharing and Processors

We do not sell your personal data to third parties. However, we may share your data with trusted third parties who act as data processors on our behalf or with independent data controllers where necessary. These recipients may include:

Payment service providers that process your payments securely and provide us with transaction confirmations.

IT and hosting providers that help us operate our website, email accounts and internal systems.

Professional advisers such as accountants or consultants who assist us in running our business and meeting our legal obligations.

Subcontractors or partner companies who assist in providing the rubbish clearance services where needed, and who receive only the information necessary to carry out the work.

Regulatory authorities, law enforcement bodies or public agencies when required by law or in order to protect our rights, our customers or others.

Where we use data processors, we ensure they are bound by written contracts requiring them to keep your data secure, to use it only in accordance with our instructions and to comply with applicable data protection laws.

International Data Transfers

Our services are primarily provided within the United Kingdom and we aim to store your personal data within the UK or the European Economic Area. If we use a service provider that transfers data outside these areas, we will ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent protections, in accordance with data protection law.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by law.

Customer and service records including contact details, booking information, invoices and waste documentation are generally retained for up to seven years after the end of our relationship with you, to meet tax, accounting and regulatory requirements.

Enquiry information where no contract is formed may be retained for a shorter period, usually up to two years, so that we can respond to follow up queries and keep a record of quotes given.

Technical and website usage data may be retained for shorter periods where possible, typically up to two years, unless a longer retention is necessary for security, legal or operational reasons.

When data is no longer needed it will be securely deleted, anonymised or archived in line with our data retention procedures.

Security of Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include restricted access to systems, the use of secure passwords, regular backups and staff awareness of data protection responsibilities. While no system can be completely secure, we strive to maintain a level of security appropriate to the risks associated with the personal data we process.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, you may have the right to:

Access your personal data and obtain a copy of the information we hold about you.

Request correction of inaccurate or incomplete personal data.

Request deletion of your personal data where there is no valid reason for us to continue processing it.

Object to our processing of your personal data where we are relying on legitimate interests, and your particular situation gives rise to an objection.

Request restriction of processing so that we only store your data and do not otherwise use it while a restriction is in place.

Request the transfer of certain personal data to you or to another service provider in a commonly used format where technically feasible.

Withdraw your consent where we rely on consent as the legal basis for processing. This will not affect the lawfulness of any processing carried out before you withdrew your consent.

How to Exercise Your Rights

If you wish to exercise any of your rights or have any questions about how we handle your personal data, you can contact Rubbish Clearance Bermondsey using the contact details provided on our website or in our service correspondence. We may need to verify your identity before responding to your request. We aim to respond within the timeframes required by law.

If you are not satisfied with our response or believe we are not processing your personal data in accordance with data protection law, you have the right to lodge a complaint with the Information Commissioner's Office in the UK. We would, however, appreciate the chance to deal with your concerns first.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any changes will apply to all Rubbish Clearance Bermondsey customers in our service area from the date the updated policy is posted or otherwise communicated. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.